Terms of Service

Last updated: 17 August 2026 · Effective from: 17 August 2026

1. Who these terms are between

These Terms of Service govern the production of a personal film by:

“We”, “us” and “Kinovita” mean the above. “You” and “the Client” mean the person who places an order. These terms apply to every order, and by confirming an order you accept them.

2. Definitions

• Film — the finished audiovisual work we produce for you.
• Materials — the photographs, text, names, dates, audio recordings, music and any other content you supply for the Film.
• Order — the specific film you have asked for, on the scope, price and timing confirmed in writing between us.
• In writing — includes WhatsApp messages and email. Both count as a written record between us.

3. How an order is made

This website is not an online shop. Nothing on it constitutes a binding offer, and prices shown or implied anywhere are indicative only. An order comes into existence in three steps:

1. You contact us and describe the occasion, the person the Film is about, and the date it is needed for.
2. We confirm in writing what we will produce — approximate length, number of photographs, price and delivery date.
3. You confirm that you accept, and pay the advance under section 7.

The contract between us is formed when the advance payment is received. We take a limited number of orders at a time and may decline any order without giving a reason; a decision to decline is made before the advance is taken.

4. What we deliver

Unless we have agreed otherwise in writing for your specific Order, a Film means:

• a video of approximately 1.5–2 minutes, assembled from approximately 20–30 photographs you supply;
• edited with music, titles and captions, with selected frames brought into motion using AI animation (see section 12);
• delivered digitally in MP4 format, in a quality suitable for showing on a screen or projector at an event, via a private download link.

Editorial choices — the order of frames, pacing, transitions, which frames are animated and how, colour treatment and the overall dramatic shape of the Film — are ours as the author, made with your brief and the occasion in mind. Photographs may be cropped, retouched, colour-corrected or stabilised as part of normal editing.

We do not undertake to reproduce any particular reference film, nor to guarantee any particular reaction from an audience.

5. Your obligations and warranties

By placing an order you undertake to:

• supply the Materials by the date agreed, in a reasonable technical quality, together with the information needed to sequence them (approximate years, names, the occasion, any facts that matter to you);
• respond to our questions during production within a reasonable time;
• make payments when due.

You also warrant that:

• you own the Materials or otherwise have the right to supply them to us and to have them used in the Film;
• so far as required, the people shown in the photographs — or those responsible for them — have no objection to their images being used for this purpose;
• the Materials do not infringe anyone's copyright, privacy or other rights.

6. Timing and deadlines

Production time depends on our workload; we deliberately take a limited number of orders. A delivery date becomes binding only when we have confirmed it in writing for your Order.

The delivery date is calculated from the moment we have received all Materials and the advance payment — not from the date of your first message. If Materials arrive late or incomplete, the delivery date moves accordingly, and where a Film is tied to a fixed event we may not be able to deliver in time. Please start collecting photographs a couple of weeks before you need the Film.

7. Price and payment

• The price is agreed individually for each Order, based on length, complexity and the number of photographs, and is confirmed in writing before work begins.
• Kinovita is registered as an Osek Patur in Israel. No VAT is charged and no VAT invoice (ḥeshbonit mas) is issued; the agreed price is the final price, and you receive a receipt (kabala) for every payment.
• 50% of the price is payable in advance, on confirmation of the Order. Work begins once it is received.
• The remaining 50% is payable after you have seen the Film and before the final file is delivered. You will always see the finished Film before paying the balance.
• Payment is made by the method agreed with you. Any bank charges, currency-conversion costs or transfer fees imposed by your payment provider are yours.

8. Revisions

The price includes one round of revisions. After you have seen the Film, you may send us a single consolidated list of corrections within 7 days, and we will make them.

A revision means correcting or adjusting what was agreed: a wrong date or spelling, a photograph in the wrong place, a frame you would rather not include, the pacing of a section, a request to change the music. It does not mean rebuilding the Film to a different concept, adding a substantial number of new photographs, or changing its length. Work of that kind, and any further rounds beyond the first, are quoted and charged separately.

If we hear nothing within 7 days of delivery of the preview, the Film is treated as accepted.

9. Cancellation

The advance is not refundable

The advance is not a deposit and not a booking fee. It is what starts production — and production starts spending money at once. AI generation is paid for render by render, and every frame produced belongs to your Film alone: it cannot be reused, resold or transferred to anyone else. Those costs are gone the moment they are incurred.

Accordingly, once the advance has been received it is not refundable — at any stage, for any reason on your side. This includes changing your mind, the celebration being cancelled or postponed, deciding not to send the materials, or simply stopping responding.

If you cancel, you owe nothing beyond the advance: the balance is not payable. In that case the Film is not delivered and you receive no licence to use it.

If we cannot deliver

If we are unable to produce your Film at all — illness, technical failure, or our own decision to stop — we will tell you as soon as we know and return what you have paid, less the cost of production work already carried out on your Order. We do not keep payment for a Film we did not make.

A Film that did not produce the emotional effect you hoped for is not a defect and is not a ground for any money to be returned. Where something specific is wrong, the revision round in section 8 is how it gets put right.

10. Copyright and how you may use the film

Your photographs stay yours

You retain all rights in the Materials you supply. You grant us a limited, non-exclusive licence to store, edit, process and incorporate them for the sole purpose of producing your Film, and — where technically required — to upload them to the service providers described in our Privacy Policy. This licence ends when the Materials are deleted under the retention periods in that Policy.

The film is an authored work

The Film as an audiovisual work — its editing, structure, animation and design — is protected by the Israeli Copyright Law, 5768–2007, and its copyright and moral rights belong to Kinovita.

What you may do with it

On full payment, you receive a perpetual, worldwide, non-exclusive, royalty-free licence to:

• keep and copy the Film for yourself and your family, without limit of time;
• show it at the event it was made for, and at any other private or family occasion;
• post it on your personal social-media accounts and send it to whomever you wish.

You may not sell the Film, license it to others, use it in advertising or any other commercial context, or present it as your own work, without our separate written agreement. You may not commission a third party to alter the Film and then distribute the altered version, though nothing prevents you from trimming a copy for your own private use.

We will not show your film without asking

We will not publish your Film, or any frame of it, as a work sample unless you give us separate, explicit permission for that specific Film. Ordering a Film is not permission to show it. Permission, once given, may be withdrawn at any time — see section 13 of the Privacy Policy.

11. Music

Unless agreed otherwise, we use music from licensed stock libraries, and the licence we hold covers the personal and family use of the Film described above. It does not extend to commercial use.

If you ask us to use a specific commercial track, we will normally do so, but you should understand two things. First, the responsibility for that choice is yours. Second, social-media platforms operate automated copyright detection: a film containing commercial music may be muted, blocked or given a copyright claim if you post it publicly. This is a limitation of those platforms, not a defect in the Film, and it does not affect showing the Film at your event or keeping it privately.

12. Artificial intelligence — what to expect

We use AI video-generation tools to bring still photographs into gentle motion. We consider this the honest way to describe what we do, and we would rather set expectations correctly than have you discover them at the celebration.

• An animated frame is an artistic interpretation of a photograph, not a recovered recording of a real moment. It shows how a moment might have moved, not how it did move.
• Small deviations in facial features, expression or movement are inherent to the technology. They are a characteristic of the medium, not a fault, and are not grounds for a refund. Where a particular frame comes out poorly, tell us in your revision round and we will rework it or replace it.
• Old, damaged, low-resolution or heavily blurred photographs animate less predictably. We will tell you in advance if a frame you care about looks unlikely to work.
• Examples shown on this website illustrate our style and level of craft. They are not a promise that your Film will look identical — every archive is different.
• AI animation is an inseparable part of this service — the Film is built from it and cannot be produced without it. Placing an order means accepting this method of production.

13. Privacy and confidentiality

Everything you tell us about the person the Film is about, and every photograph you send, is treated as confidential. How we handle it in detail — including which third-party services touch your photographs and how long we keep them — is set out in our Privacy Policy, which forms part of these terms.

14. Storage is your responsibility

Download your Film and keep your own backup on the day you receive it. We keep the working files and the finished Film for 1 month after delivery, then delete them together with your photographs. After that we will not be able to send you another copy. We are not an archive service and do not undertake to preserve your family's photographs.

15. Content we will not produce

We may decline an order, or stop work on one, where the Materials or the requested content are unlawful, defamatory, hateful, sexually explicit, intended to harass or humiliate a person, or where we have reason to believe you do not have the right to use them. If we stop work for this reason, the advance is not refunded, since the cause lies in the Materials you supplied.

16. Liability

We provide the service with professional care and skill. Where we are liable to you, our total liability arising out of or in connection with an Order is limited to the total amount you have paid us for that Order.

We are not liable for indirect or consequential loss, including disappointment at an event, costs of a celebration, travel costs, or loss of an opportunity, arising from a delay or defect in a Film.

Nothing in these terms limits or excludes our liability for wilful misconduct or gross negligence, for death or personal injury, for fraud, or for any liability that cannot be limited or excluded under mandatory Israeli consumer law. Nothing in these terms takes away any right you have under the Consumer Protection Law, 5741–1981 that cannot be contracted out of.

17. Force majeure

Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including war, hostilities, states of emergency, natural disaster, epidemic, prolonged failure of electricity or internet infrastructure, or serious illness. If such an event prevents delivery of a Film by an agreed date, we will agree a new date with you. If it prevents us from producing the Film at all, section 9 applies.

18. Changes to these terms

We may amend these terms. Any amendment applies only to orders confirmed after it is published; your Order is governed by the version of these terms in force on the day it was confirmed. The current version, with its date, is always published on this page.

19. Governing law and jurisdiction

These terms are governed by the laws of the State of Israel. The competent courts of the Haifa District have exclusive jurisdiction over any dispute arising out of or in connection with these terms or with any Order, and no other forum shall have jurisdiction.

20. Language versions

These terms are published in English, Russian and Hebrew. In the event of any discrepancy between the versions, the Hebrew version prevails for clients resident in Israel, and the English version prevails for all other clients.

21. Contact

If something has gone wrong, write to us before doing anything else. In a business this size, a message usually solves it.

See also our Privacy Policy.